GCFA is presently seeking candidates for an addition to the Information Technology Services team in the position of Helpdesk Specialist. Responsible first and second level support for all standard software and hardware. Provides effective diagnostic evaluation of end-user customer needs and in all cases uses good judgment and timeliness in responding to and resolving each issue or complaint to the customers’ satisfaction. The position requires accurate documentation and tracking, and monitoring the problem to ensure a timely resolution. May also be called upon to deliver technical training and support needs for customers with telephone help desk activities.