Website Frequently Asked Questions (FAQs)

Why can’t I login?
When I login I don’t see any Charge Conference Links or Remittance Links.
When I click on a link I get a message stating “Access Denied.”
When I click on a link I get a message stating there was a “non-recoverable error.”
I don’t see the forms or links for the forms I am looking for.
I can view the form I need, but there is no edit button.
I click the edit button for a form, but there are no options.
You said there would be a change to the website, but I don’t see anything different.
How do I change my username, password, email, or contact information?

Why can’t I login?
Check your username and password. Remember that your password is case sensitive. If it still does not work, reset your password at https://www.epaumc.org/user/password.

When I login I don’t see any Charge Conference Links or Remittance Links.
Charge Conference links can be found in the main content area at https://www.epaumc.org/content/2011-charge-conference. Remittance links can be found on the Login page (http://www.epaumc.org/login) in the upper right corner under you Church’s name. If you still don’t see these links, contact your District Office to resolve this issue.

When I click on a link I get a message stating “Access Denied.”
Contact your District Office to get this issue resolved.

When I click on a link I get a message stating there was a “non-recoverable error.”
Click your browser’s back button and click the link again. Often this will resolve the issue. If you receive the error message again, contact your District Office to get this issue resolved.

I don’t see the forms or links for the forms I am looking for.
Please consult the Connection Database Roles list to see what your role has access to see. If you should be able to see a form that you cannot, contact your District Office to get this issue resolved.

I can view the form I need, but there is no edit button.
Please consult the Connection Database Roles list to see what your role has access to edit. If you should be able to edit a form that you cannot, contact your District Office to get this issue resolved.

I click the edit button for a form, but there are no options.
Check your browser’s options to verify that JavaScript is enabled. If you do not know how to do this you can get instructions from http://www.google.com/support/websearch/bin/answer.py?answer=23852.

You said there would be a change to the website, but I don’t see anything different.
Most web browsers are set to store a cache of the websites you visit. By clearing this cache you will release your computer to get new data. If you are unfamiliar with clearing your cache you can learn how from http://www.wikihow.com/Clear-Your-Browser's-Cache.

How do I change my password, email address, or contact information?
After logging in to www.epaumc.org/login, you can click “My Account” located below your username on the right-hand side of your screen. Click “Edit” to change your email address or password. Click “View Contact Record” to be taken to a screen where you can choose to edit your contact information. If you still have difficulties, contact your District Office to get this issue resolved.